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Manage and troubleshoot your services with quick videos and helpful articles. Search support Start here with our most popular topics Outages Bill payment Cox email Cox modems Speed test Cox TV receivers Search Form Helpful tips Coronavirus response: frequently asked questions Frequently asked questions Thanks for hanging in there with us during these unusual times. For help without a wait, here are a few of our most common questions with quick online solutions. How can I get help while staying at home? While you're doing your part to flatten the curve, we've provided some easy ways manage your services and get support. Visit our support pages for quick videos, helpful articles, and FAQs to troubleshoot on your own Pay your bill online Open the Cox app to get support, chat with our agents and visit customer forums What if I need a Cox technician to help me? Cox is carefully monitoring coronavirus guidelines from health, safety, and local government officials in your area. For your safety and the safety of our technicians, we may or may not be able to enter your home or business. If we’re not able to come inside, we’ll do everything we can from outside using mobile devices and other virtual tools. You may be asked to perform some tasks, but our technicians will assist you and ensure your services are up and running. What if my wifi is not working? There are a few things that could cause wifi to stop working. Here are some basic steps to troubleshoot your wifi: Restart your gateway device Confirm that both radio bands on the modem are enabled, 2.4GHz and 5 GHz Make sure you are entering the correct wifi password Restart the device that’s trying to connect to the wifi For more information, see tips on improving your home wifi . How do I set up new Cox equipment? You can visit our Easy Connect page to get up and running quickly. What if my internet is slow? There are many things that can keep you from getting the fastest speeds possible. If you are experiencing slower speeds, check out these helpful tips or watch this video about bandwidth tips . How can I connect to the nearest Cox Hotspot? Make sure you have your Cox User Id and Password handy and follow these instructions . How do I set up my VPN? In order to troubleshoot your VPN connection, use these instructions . Note: For problems logging in to your work VPN, contact your IT support for assistance. How is Cox ensuring good Internet service performance during the Coronavirus emergency when more of our customers are working and studying from home? We continually invest in our network and upgrade the backbone and at the node level based on anticipated traffic levels, something we plan 12-18 months in advance. We have 28,000 neighborhood nodes nationwide and, consistent with the NCTA report , 98-99 percent of those are performing well with adequate capacity even with the tremendous level of increased peak usage. We are actively working to improve the 1-2 percent of areas where customers may be seeing some performance impact as quickly as possible, through a number of techniques such as increasing network capacity remotely and upgrading facilities via construction. In some rare cases, we are temporarily moving customers to a new tier of service with either the same or greater download speeds than they receive presently. The upload speed is 10 Mbps which is plenty of speed for the great majority of customers to continue their regular activity and have a positive experience. Will my service be disconnected if I can’t pay my bill on time? Through July 31, 2020, Cox will not terminate service and will waive late payment fees for customers with an inability to pay as a result of the coronavirus pandemic (up to 60 days). To qualify, you must let us know that you are experiencing hardship by chatting with our live agents. Are payment plans available to help catch me up on my past due balance? Yes, for qualified customers payment plans are available ...